Chatbots are becoming more and more popular for businesses. Many businesses have realised the benefit of utilising Chatbots to reduce the load on frontline service people. Using chatbots, customers could access the basic information quicker without requiring to wait long for the next customer service agent become available.
Implementing a chatbot can be challenging within Xagrose, we have extensive experience of working with Call centres and Operational team to identify their customer service requirements and taking steps with Chatbots dialogue flows to address the business requirements. We have worked with Retail, Public Sector along with Healthcare services to implement best of bread chatbots.
What makes our approach different from ready-made framework, we work with you to understand your requirements, so that’s the reason we have successfully delivered 20% to 43% enhanced operational efficiency to our customers.